Cancellation and Refunds
This page explains what will happen if you cancel, what cancellation fee we will charge, and what money we will refund.
If your plans change, we will allow you to postpone your course until a mutually-convenient time within the same calendar year. If you cannot postpone, or if an alternative date cannot be found or agreed, you will be forced to cancel.
If you decide to cancel, you must inform us by email. Your cancellation is only valid when it has been received and acknowledged.
You can cancel with no cancellation fee within 14 days of making your payment without giving any reason.
You can cancel with no cancellation fee if government guidance prevents you from travelling to the UK before you have started your programme.
You can cancel with no cancellation fee if we are not able to provide the services you have paid for.
You can cancel with no cancellation fee if your visa is refused. We will need to see a copy of the visa refusal letter, and confirm that your visa has been refused, before any refund is authorised.
If you cancel for any other reason, we will charge a cancellation fee.
If you cancel less than 30 days before the start of your course, the cancellation fee is £100.00.
If you cancel less than 20 days before the start of your course, the cancellation fee is £250.00.
If you cancel less than 10 days before the start of your course, the cancellation fee is £500.00.
We will not refund the cost of any services already provided to you by the time of your cancellation. This will include the school registration fee, the accommodation placement fee, and the cost of any other services provided.
No refund will be given if you cancel on or after your course has started, arrive late or leave early, change the length of your stay, or if you are expelled (told to leave the school) because you have broken the rules.
If you are entitled to a refund, we will transfer the amount received minus the cancellation fee and any non-refundable fees within 14 days of receiving your cancellation request.
Any refund will be made in the same way and to the same place from which your payment was received. If you paid in cash, we will refund you in cash; if you paid by credit card, we will refund to the same card, and if a friend paid for you from their bank account, we will refund to your friend’s bank account and not yours.
We will not be liable for any charges incurred during a refund.
If you are entitled to a refund but would prefer to transfer your fees to a friend or relative, we are happy to do so at no cost.
Non-refundable fees cannot be transferred to another person.
In all cases, we recommend that students take out a comprehensive insurance policy which includes cancellation protection.
Policies often cover the cost of flights, accommodation, activities, and excursions which you’ve already paid for or are obliged to pay for.
A suitable insurance policy can help you to recover or limit any losses if you are forced to cancel or cut short your trip.